<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Live Chat:&nbsp;</strong><a href="https://direct.lc.chat/9929665/49">Start a live chat</a>&nbsp;&nbsp;<br /> <strong>Email:&nbsp;</strong><a href="mailto:service@firmoo.ie">service@firmoo.ie</a>&nbsp;(We will reply within 24 hours on weekdays and 48 hours on weekends)</p> <p>&nbsp;</p> <p><strong>Before you email us</strong></p> <ul> <li>If you have already registered and ordered, please contact us using your&nbsp;<strong>registered email address</strong>.&nbsp;Be sure to include your <strong>order number</strong>, especially if you have ordered from us more than once.<br /> &nbsp;</li> <li>If you have any questions about reading and filling out your prescription form online, please attach&nbsp;<strong>a copy of your original prescription</strong>.</li> </ul> <p><strong>Please check your spam folder&nbsp;if you do not hear from us within 48 hours.&nbsp; Please move our email to your Inbox to ensure&nbsp;you&#39;ll receive important emails from us.</strong><br /> &nbsp;</p> <p>Please Note: Please send your return and order amendment request from your <a href="https://www.firmoo.ie/index.php?main_page=account">account center</a> or via email so we can expedite processing&nbsp;without delay. Please always contact us first before returning your package.</p> <p>&nbsp;</p>

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Live Chat: Start a live chat  
Email: service@firmoo.ie (We will reply within 24 hours on weekdays and 48 hours on weekends)

 

Before you email us

  • If you have already registered and ordered, please contact us using your registered email address. Be sure to include your order number, especially if you have ordered from us more than once.
     
  • If you have any questions about reading and filling out your prescription form online, please attach a copy of your original prescription.

Please check your spam folder if you do not hear from us within 48 hours.  Please move our email to your Inbox to ensure you'll receive important emails from us.
 

Please Note: Please send your return and order amendment request from your account center or via email so we can expedite processing without delay. Please always contact us first before returning your package.

 

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