<div class="_help_font_site selected-art-author"> <p style="margin-left:39pt; margin-right:0cm">There are&nbsp;3 ways to track your order.</p> <p style="margin-left:39pt; margin-right:0cm">a.&nbsp;Navigate to and hover over the &quot;<strong>Help</strong>&quot; option at&nbsp;the top-right corner of our&nbsp;homepage.&nbsp;Select&nbsp;the magnifying glass icon next to &quot;Track my order&quot;&nbsp;in the drop-down menu. Type your order number into the field provided and then press &quot;Enter.&quot;</p> <p style="margin-left:39pt; margin-right:0cm"><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2024/1016/yBzuuzsh7Ez1PNdL.jpg" /><br /> <br /> Then you can track the relevant order&nbsp;from the order list.<br /> <img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2024/1016/1eQw5H8QGD3nm21z.jpg" /></p> <p style="margin-left:39pt; margin-right:0cm">b.&nbsp;&nbsp;&nbsp;<a href="https://www.firmoo.ie/index.php?main_page=login">Log in</a>&nbsp;to your account on the Firmoo site. You will be able to see your order status in the order details;&nbsp;</p> <p style="margin-left:39pt; margin-right:0cm">c.&nbsp;&nbsp;&nbsp;&nbsp;Contact us through Live chat (24/7)&nbsp;if you cannot track your order via the above methods.</p> </div>

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What does "order status" mean?

How to place an order at Firmoo?

How do I upload my prescription?

How can I change or cancel the order?

What free gifts do you offer with an order?

What is necessary to place order at Firmoo?

Can I order the frame with plain lenses or no lenses?

How do you ensure the product quality?

How to order single vision reading glasses?

How to order non-prescription glasses with blue-light blocking lens?

Why choose Firmoo.ie?

What is the background of Firmoo.ie?

60-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt.
365-Day Warranty
Covering any possible defect in materials and workmanship.
Live Chat 24/7
We are always online for you.